Terms & Conditions

  •  Once goods have been delivered to you the Contract for goods ordered on this website is complete. We can only deliver to UK addresses at the present time.


  • Payment must be made in full before goods are despatched.


  • We use standard Royal Mail 1st class post, which usually means goods will be received the day after despatch. However, Royal Mail do not guarantee next day delivery.


  • Title of goods passes to you at point of despatch from Rustic Gifts.


  •  If goods are not received within 7 days from date of despatch and we have not advised you of any delay to delivery, you should contact us by email, or telephone.


  • If there is a delay to your order due to an item being out of stock, we will contact you and you can advise us if you wish to cancel the item, or the whole order. It may be possible to offer an alternative but please be aware that many of our products are "one off" handcrafted items.


  • Handmade items vary, and it must be accepted that no two of a kind will ever be identical. Also, colours may vary slightly from the website.


  • Any unwanted items must be returned to us within 14 days. This does not apply to personalised and special order items which cannot be returned unless faulty. We will accept returns which are in good, resaleable condition. Return carriage must be paid for by the customer. We will refund the cost of the goods in full.


  • Faulty goods or goods damaged on delivery must be advised to us by email, post or telephone immediately. We will refund cost of goods and return carriage in full, although we reserve the right to nominate the return carrier.


  • Any shortages on delivery must be notified to us by email, post or telephone immediately. We will then agree with you to either despatch the missing items or arrange a refund.


  • We are not liable for disappointment, other damage to your order or consequential loss and will only pay compensation as to the cost of the goods. This does not affect your statutory rights under consumer law or any liability we may have for personal injury or death due to our negligence.


  •  As a convenience to Rustic Gifts website customers, our website includes links to other web sites or material which are beyond its control. Rustic Gifts website is not responsible for content on the Internet or World Wide Web pages outside the rusticgifts.co.uk website.


  •  All items are subject to copyright. No pictures on the website are to be used without prior permission.

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