General Information

 POSTAGE & PACKAGE


Delivery charges are worked out on weight and charged accordingly.  If you live locally you are welcome to pick up from my home and you will not be charged for delivery, just choose local pick up when you checkout.

Basket WeightPostage Cost
up to 100g£1.50
101g - 250g£2.50
251g - 500g£3.50
501g - 750g£5.00
751g - 1kg£6.50
Over 1kg£10.00

 


 

 

 

 

 

 
DELIVERY



We aim to despatch goods within 2 working days (Monday to Friday) of receiving your order unless it is hand made to order, in which case the estimated time for completion will be stated on the item. If there is likely to be a delay of more than 1 day we will contact you. At this moment in time we are only able to send to UK addresses.
Our normal method of delivery is by Royal Mail 1st class post, which means in most cases goods are received the day following despatch. However, Royal Mail do not guarantee next day delivery. 



PAYMENT

We can accept payment by PAYPAL. Alternatively, you can pay by cheque, but please note goods will not be despatched until payment has cleared (5 working days).



REFUNDS

Any unwanted items must be returned to us within 14 days. This does not apply to personalised and special order items which cannot be returned unless faulty. We will accept returns which are in good, re-saleable condition. Return carriage must be paid for by the customer. We will refund the cost of the goods in full.

Faulty goods or goods damaged on delivery must be advised to us by email, post or telephone immediately and we will refund the cost of goods and return carriage. Because our goods are mostly handmade variations between items occur and we do not deem this to be a fault.

Please advise us immediately of any shortages to the order and we will arrange either despatch of missing item(s) or a refund will be issued.

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